We accept VISA or MASTERCARD payments in Canadian and US dollars, and the handling fee is 3% to 5%. Please refer to the itinerary leaflet.
Yes. We will calculate based on the exchange rate on the day of payment.
The main language of the tour leader in most tour groups is Cantonese; however, the main language will also be determined according to the language of most of the group members in the group. Local tour guides have received professional training in English, with Mandarin or Cantonese as a supplement.
Where there are two persons who require two beds, we will try our best to request from the hotel according to the guest’s request, but the result is not guaranteed.
Some hotels allocate beds based on the number of people. The 2-person room has one bed, and 3/4 of them are two beds. And the hotel reserves the right to charge additional fees based on individual guest requirements.
For the bus seat arrangement, our company will arrange the seats according to the order of registration. The seat order will be adjusted every 1 or 2 days. For example, for an eight-day tour, we will change places 4 times during the itinerary. It lets everyone feel comfortably on the journey.
Each group has different cancellation rules. Please read the tour itinerary leaflet carefully and contact our company for consultation.
Our company will adopt a cash advance payment method to collect tips for drivers, tour leaders and local tour guides. The detailed amount will be listed in the itinerary leaflet. Before departure, we will inform everyone of the prepayment time.
Regarding meals, each tour is different. For details, please read the itinerary leaflet or contact our company
Basically, neither vegetables nor meat can be brought into the United States. For related information, please read the links below. We recommend buying snacks and drinks in the waiting room before boarding after customs clearance!
https://www.aphis.usda.gov/aphis/resources/traveler/intl-travel
You will receive a full refund if the group tour is cancelled due to insufficient participants.
In the unfortunate event that someone falls ill during the tour and requires medical attention or is unable to continue, our dedicated tour escort will not only coordinate the necessary assistance for the individual but also ensure the well-being of the entire group. They will prioritise helping the ill customer find the appropriate support, whether it be medical professionals or local resources. Once the immediate needs are addressed, the tour escort will shift their attention back to the group, making necessary adjustments to the itinerary and ensuring that the rest of the tour continues smoothly. Our tour escorts are trained to handle such situations with professionalism and care, maintaining a balance between attending to individual needs and keeping the group’s experience enjoyable. Your safety and satisfaction are of utmost importance to us, and we are committed to providing support and maintaining a cohesive group dynamic throughout the tour.
Additionally, it is important to note that travel insurance plays a vital role in covering unforeseen expenses that may arise from emergencies during the tour. We strongly recommend all our travellers to obtain comprehensive travel insurance coverage, as it provides financial protection and peace of mind in situations such as medical emergencies, trip interruptions, or cancellations.
Please communicate any health or dietary restrictions to us before confirming your booking.
We understand the importance of meeting your specific needs and will make every effort to accommodate your health and dietary requirements. While we strive to fulfil your requests, there may be instances where certain requests cannot be fully met due to factors beyond our control. We appreciate your understanding and flexibility in such situations.
For food allergies, we take precautions to communicate your dietary restrictions to our partners. However, it’s important to note that it is also your responsibility to remain vigilant and exercise caution regarding the food you consume. By working together, we can create a positive and enjoyable travel experience while keeping health and dietary considerations in mind.
Certain activities or venues may be limited or inaccessible to you if your mobility is limited in any manner. Many excursions and sightseeing involve extended periods of walking and standing often on uneven pavement or surfaces, and may include staircases, paths, walkways, or locations that are narrow or inaccessible or of limited accessibility by wheelchair.
You are responsible for assessing if the itinerary is suitable for all participants on the reservation. We recommend you contact us prior to making a reservation to determine what reasonable assistance might be available. No refunds are provided for missed services or activities due to your inability to fully participate with the group.
We do not provide personal services or individual assistants to trip participants. Our staff and the service providers are not required or trained to assist with personal tasks. This includes eating, dressing, toileting, lifting or pushing a wheelchair, walking, getting on or off transportation, or other personal needs. If you need such assistance, we strongly recommend you have a physically-able companion accompany you.
